Your Questions, Answered
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Elderberry syrup is a traditional, time-honored syrup made by gently simmering elderberries with a few simple ingredients. For many families, it’s a comforting part of everyday wellness routines, especially during the school year and seasonal changes. At Sailor Mercy, elderberry syrup is made with intention, care, and real ingredients we trust in our own home.
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Our Elderberry Syrup is made the same way it started — in small batches, with patience and care. Elderberries are gently simmered using traditional methods, then carefully strained and blended to create a rich, consistent syrup. Each batch is made by hand with close attention to quality, freshness, and the details that matter.
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Yes — always. Small-batch production is at the heart of Sailor Mercy. Making our Elderberry Syrup in small batches allows us to maintain consistency, quality, and care in every bottle. It’s slower, more hands-on work, and it’s exactly how we believe it should be done.
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We believe in keeping things simple and honest. Sailor Mercy Elderberry Syrup is made with a short list of clean ingredients you can feel good about. We choose each ingredient with care and intention, never adding anything unnecessary — just what we’re comfortable giving to our own kids.
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What is Elderberry Syrup used for?
Elderberry Syrup is traditionally used to support immune health and overall wellness, especially during seasonal changes.What ingredients do you use in your products?
We use clean, thoughtfully sourced ingredients, including organic elderberries, fruits, herbs, and natural sweeteners like local honey or pure maple syrup.Do you use artificial ingredients or preservatives?
No. Our products are made without artificial colors, flavors, or preservatives.What is the difference between Traditional, No Spice, and Vegan Elderberry Syrup?
Traditional includes honey, cinnamon, and clove
No Spice omits cinnamon and clove for sensitive palates
Vegan omits honey and spices and is sweetened with pure maple syrup
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Is Elderberry Syrup safe for kids?
Many families choose Elderberry Syrup as part of their wellness routine for kids. For specific concerns, we always recommend consulting your healthcare provider.Which Elderberry Syrup is best for babies or toddlers?
Our Vegan Elderberry Syrup is often chosen for younger children because it contains no honey, cinnamon, or clove.Can adults take Elderberry Syrup too?
Yes — our products are enjoyed by both kids and adults as part of a daily wellness routine. -
What is Fire Cider?
Fire Cider is a traditional herbal tonic made with apple cider vinegar, herbs, roots, citrus, and spices, historically used to support immune health, digestion, and circulation.Is Fire Cider spicy?
Yes — fire cider has a bold, warming flavor with a kick of heat, balanced by natural sweetness. -
How should I store Elderberry Syrup and Fire Cider?
Elderberry Syrup should be refrigerated. Fire Cider can be stored in a cool, dark place or refrigerated after opening.What is the shelf life of your products?
Shelf life varies by product and is listed on each bottle. Always follow storage instructions for best quality.Do you sell concentrates?
No. Our Elderberry Syrup and juice are never made from concentrate. -
Do you ship nationwide?
Yes, we ship throughout the United States.How long does shipping take?
Orders are typically processed within a few business days. Shipping times vary by location.Do you accept returns?
Due to the nature of our products, we do not accept returns on consumable items. Please contact us if there is an issue with your order. -
Where can I buy Sailor Mercy products?
Our products are available online and through select local retailers. Visit our Find Us page for current locations.Do you offer wholesale?
Yes. We partner with retailers who align with our values. Please contact us for wholesale inquiries. -
Are Sailor Mercy products family-made?
Yes. Sailor Mercy is a family-owned business, and every product is made with the same care we give our own family.Do you source locally?
We support local sourcing whenever possible, including using local honey when available.