Last updated: January 27th, 2026

From the very beginning, customer satisfaction has been a deeply rooted priority in our company’s growth and survival. We care deeply that you receive a high-quality, effective product that has not been damaged or tampered with.

We have a 14-day return policy, which means you have fourteen (14) days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, in its original packaging, and with the tamper seal still fully intact. You’ll also need the receipt or proof of purchase. For safety and quality reasons, we are unable to accept returns on any items that have been opened, used, or had the tamper seal removed.

To start a return, please contact us at sailormercy.company@sailormercy.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you purchased a Sailor Mercy product from one of our retail partners, returns must be made directly to that retailer, along with proof of purchase, in order to receive a refund.

If your product arrives damaged, we are happy to offer a full replacement. This must be reported within two (2) days of delivery. Please email sailormercy.company@sailormercy.comand include your order number along with photos of the damaged item(s) as proof. Please also include the variety, bottle size, and lot number (located on the white tag on the bottom of the bottle). Once received, we will ship replacement items to you.

Our goal is simple: 100% customer satisfaction. If you are not completely satisfied with a product, please reach out immediately and directly to Dani at sailormercy.company@sailormercy.com. We truly value the opportunity to hear your experience and resolve any issues with care.